All sales of Recharge are final and there will be no refund or exchange permitted.
If the subscriber of any plan surrenders the connection. Then, the request for refund will be considered in case of DirectNET inability to restore the connectivity due to reasons such as site out of service, due to permission issues or other situations with similar effect.
If refund is applicable then, Plan charges corresponding to the number of days/months of use/data transfer shall be payable/deducted from the upfront amount received to determine refund, if any. Full month shall be counted in case the usage is for part of the month.
Customer needs to surrender DirectNET CPE in working condition. In case of non-receipt of CPE/POE in non-working condition the penalty will be applicable. Service tax shall be accounted for against the charges. Refund, if applicable will be processed within 30 working days from the date of cancellation via Cheque.
Online Recharges is only refundable under conditions:
Payment made by mistake against a wrong account Id.
Payment made by mistake against a wrong plan id.
Payment error occurred during payment procedure and payment transferred to DirectNET Broadband.